Store policies
Terms & Conditions
These terms set out how orders, payments, delivery, and returns work at officiallindorchocolateuk. Please read them before placing an order.
Sections
Orders and payment
Delivery
Returns and refunds
Privacy and security
Orders and payment
Orders are confirmed once payment has been authorised through our secure checkout. Prices are shown in pounds sterling and include applicable taxes unless stated otherwise. We reserve the right to decline or cancel an order if product information or payment details cannot be verified.
Delivery
Delivery times are estimates provided at checkout and begin once your order has been dispatched. Please check your shipping address carefully, as orders sent to an incorrect address may incur additional charges.
Returns and refunds
Unopened products in their original packaging may be returned within the period stated in your order confirmation. Refunds are issued to the original payment method once the returned items have been received and inspected.
Privacy and security
Payment is handled through a secure, encrypted checkout. Your personal details are used only to process and support your orders, in line with our privacy practices.